These terms are a working draft and have not been reviewed by an attorney. They describe how WAVES actually intends to operate, but before you rely on them in a dispute — particularly the store credit and limitation of liability sections — have a Florida attorney review them.
1. Who we are
WAVES is a trading name of Waves Home Services LLC, a Florida limited liability company based in St. Pete Beach, Florida, serving Pinellas County and the greater Tampa Bay area. In these terms, “we”, “us” and “WAVES” mean Waves Home Services LLC, and “you” means the person or business agreeing to them.
2. What we do, and what we do not do yet
WAVES designs, installs, certifies and remotely manages technology for homes and businesses: networks and internet failover, Wi-Fi, structured cabling, displays and audio, network security and backup power.
We do not currently offer alarm systems, security systems, surveillance monitoring or central-station monitoring, and nothing on this site or in the member portal should be read as an offer to provide them. Where we manage equipment you already own, we manage it as part of a managed technology service.
3. Quotes and site surveys
We do not quote over the phone. Work begins with a site survey, and a written quote follows. A quote is valid for 30 days unless it says otherwise, and is based on what was visible and accessible at the survey. If conditions differ once work starts — concealed cabling, structural obstacles, equipment faults we could not see — we will tell you before doing anything that changes the price.
4. Service plans and billing
Managed service plans bill monthly in advance and continue until cancelled. You may cancel at any time with 30 days’ notice; we may cancel on the same terms. Cancellation does not entitle you to a refund of a month already begun, and does not cancel amounts owed for work already carried out.
Equipment and one-off work is invoiced on completion unless agreed otherwise. Invoices are due on the terms printed on them. Florida sales tax is applied where it is due.
5. The member portal and your card
Your WAVES card carries a public code that identifies you. It is not a key and it does not sign anyone in. Signing in is always done by you, with your own credentials, so a lost card cannot open your account. Tell us if a card is lost and we will retire the code; your account and any credit are unaffected.
You are responsible for what happens under your sign-in. Do not share it. Tell us promptly if you think someone else has access.
6. The referral programme
Members may introduce others to WAVES. Where someone joins through your card or your link, you are recorded as their referrer, and you earn store credit on work they purchase. The programme works as follows.
- Rate. 1% for each completed year you have been a member, increasing on each anniversary, to a maximum of 10% from year ten onward.
- Base. The rate applies to the net profit on the referred member’s invoice — what remains after parts, costs and labour. Where a job produces no profit, it produces no credit, and credit is never negative.
- When it is earned. Credit is calculated when an invoice is paid and posts to your balance 30 days later, so that refunds and reversals are settled first.
- Attribution. Your referrer is recorded once, when you join, and does not change afterwards. Self-referral, and referral between members of the same household or business, does not earn credit.
- What credit is. Store credit is a discount against WAVES invoices — your service plan, equipment, or one-off work. It has no cash value, cannot be transferred or sold, and is not redeemable for money. It is not income and we do not report it as such; how you treat it for tax is your own affair.
- Expiry. Credit expires 24 months after it is issued if unused.
- If an account closes. Credit already earned may be used until it expires. Future credit stops when either account closes.
- Changes. We may change or end the programme. Changes apply to credit earned after the change, never retrospectively to credit already posted. We will give members 30 days’ notice of a material change.
- Abuse. We may withhold or reverse credit obtained through false information, duplicate accounts, or attempts to manufacture referrals.
7. Access to your property
You confirm you are entitled to authorise work at the property, and that you will give us safe access at the agreed times. If we cannot get access for a booked visit and you have not told us at least 24 hours beforehand, we may charge for the visit.
8. Equipment and warranties
Equipment we supply carries its manufacturer’s warranty, and we will help you claim under it. Our own workmanship is warranted for 12 months from completion. Neither warranty covers damage from misuse, alteration by others, power events, weather, or equipment we did not supply.
9. What we cannot promise
We will take reasonable care and use reasonable skill. We cannot guarantee that any network, internet connection, device or service will be uninterrupted or fault-free — some of it depends on carriers, manufacturers and utilities we do not control. Remote monitoring means we watch and respond; it is not a guarantee that nothing will go wrong.
10. Limitation of liability
To the extent the law allows, our total liability arising out of the services in any 12-month period is limited to the amount you paid us for those services in that period. We are not liable for indirect or consequential loss, lost profit, lost data, or loss of use. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
11. Changes to these terms
We may update these terms. The version and date are shown at the top of this page. If a change materially affects you, we will tell you before it takes effect, and continuing to use the service afterwards means you accept the updated terms.
12. Governing law
These terms are governed by the laws of the State of Florida, and the courts of Pinellas County, Florida have jurisdiction over any dispute.
13. Contact
Waves Home Services LLC, St. Pete Beach, Florida. hello@waves.email · (855) 629-9287.
Waves Home Services LLC · St. Pete Beach, Florida · hello@waves.email · (855) 629-9287